Use of modern technologies is important to Azerbaijan in the 21st century, which is characterized as the era of information and communications. The purposeful development model underway in the republic is directed to the liquidation of oil dependence, use of alternative sources. The key branch in this strategic line is rapid development of ICT sector, replacing oil revenues with ICT revenues. A consistent and purposeful strategy, which features development of ICT, also experience of the developed countries, is being implemented in Azerbaijan over the past years. Creation of “ASAN xidmət” (easy service), which can be a sample to a number of developed countries, is one of the major parameters of the strategic line carried out in Azerbaijan. This process resulted in the application of the world’s most advanced experience in Azerbaijan. Creation of the service demonstrated the successful formation of a modern state in Azerbaijan. Applying “ASAN xidmət”, the Republic of Azerbaijan, to which the fight with corruption is a vital target, openly showed its intention. The service allows citizens to quickly and normally contact public institutions, helps realize effective management. The goal is rendering a direct service to citizens, building a sincere contact between government bodies and citizens, preventing misuse of positions. All this are the important part of the policy the state of Azerbaijan pursues in the formation of a new approach in the relations between a civil servant and citizen.

Launch of “ASAN xidmət” center No.4 of the State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan in the City of Baku on May 7 completely solved this problem. The center will serve 408.000 citizens registered in Sabunchu, Khezer and Pirallahy districts.

Creating “ASAN xidmət”, our republic has completed in practice the period of integration into information society. There is a big interest in the world towards “ASAN xidmət”, the brand of Azerbaijan providing a basis to the application of necessary and worthy service to citizens. A number of states do not exclude using this experience, officials from other countries come to Azerbaijan to closely study the operation of “ASAN xidmət”.

Naila Mammadova,
“Azerbaijan Realities”.